On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week. Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.
View all holiday opening hours
After your swimming pool or spa has been registered and inspected, you will receive a Certificate of Barrier Compliance from your building surveyor or inspector.
Certificates of Barrier Compliance must be lodged by a particular due date - the date is based on the construction date of the pool/spa.
When your barrier meets the required safety standard, your building surveyor or inspector will issue a Form 23 Certificate of Barrier Compliance.
You will need to upload the certificate within 30 days of receiving it from your building surveyor or inspector.
Please note:
You can download an example Certificate of Barrier Compliance here(PDF, 143KB)
If you are a building inspector or building surveyor wishing to lodge a Certificate of Barrier Non-Compliance, click on the "Non-compliance" tab above.
A lodgement fee of $22.50 applies. This fee is set by the Victorian state government.
Please note we are unable to accept Diners Club or American Express.
Lodge a Certificate of Barrier Compliance
If you receive an 'expired' error message, please close the tab and try the above link again.
Please note: this link should be used only by building surveyors or building inspectors to lodge a Certificate of Non-Compliance.
Do not use this link to lodge a Certificate of Compliance.
Lodge a Certificate of Non-Compliance
After lodging the Certificate of Non-Compliance online, an invoice will be emailed to the pool/spa owner for payment.
Pools and spas only need to be registered with Council once.
Following the initial pool/spa registration, inspection and certification, pools/spas are required to be inspected within every four years thereafter.
Find out more about the regulations at the Victorian Building Authority website.