On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week. Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.
View all holiday opening hours
Use this form to request a replacement bin if:
Missing or stolen bins are replaced free of charge.
We can not replace bins that do not belong to Nillumbik Shire Council or that belong to a commercial property.
Submit your details online to let us know about your missing or stolen bin.
Report a missing or stolen bin >
Call 03 9433 3111 during business hours
Monday to Friday 8.30am to 5.00pm
Closed public holidays
We will need to look up your property and bin details and confirm the property owner.
Nillumbik Operations Centre290-304 Yan Yean Road, Plenty Monday to Friday 8.30am to 4.30pm Closed public holidays
Nillumbik Shire Council Offices Civic Drive, Greensborough Monday to Friday 9.00am to 5.00pm Closed public holidays and from Christmas Day to New Year's Day
Once we receive your report, your replacement bin/s will be delivered within three business days.
If you let us know that your bin has been stolen, we are required to file a stolen goods report to the police for insurance purposes. It may be necessary for the police and/or an insurance company representative to contact you to assist in their enquiries.
Where it is reported that a bin has fallen into the back of the waste truck, this will be verified by reports from the waste collection driver.
You'll need to arrange a new bin service for the property
Order a new bin service >
Submit a request for your broken bin to be repaired
Report a broken bin >