On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week. Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.
View all holiday opening hours
If you have recently built a property on a previously vacant block, you will need to order a new bin service.
The fee for a new standard bin service is $266. This amount is correct as of 1 July 2024.
You will need to provide a copy of your Occupancy Certificate. If you do not have one, you will need to contact your builder/building surveyor.
Order a new bin service
The fee for a new standard bin service is $266.
This amount is correct as of 1 July 2024.
After you submit the online form, a member of our Customer Service team will call you to process the payment for your new bin service.
Once the payment has been processed, your new bins will be delivered within three business days.
If you have an existing bin service but one or more of your bins has been stolen or gone missing, you can report it to us.
Report missing or stolen bins
If you have an existing bin service and you'd like to get a bigger bin, extra bin or change your collection frequency, you can request a change to your bin service
Change a bin service