Request a replacement pet tag

When you register your pet for the first time, we will send you a lifetime plastic registration tag. Please attach this tag to your pet's collar to help us reunite you in case they get lost.

If you want to change collars, we recommend using a split ring to easily transfer the tag when needed.

Our registration tags are designed to last a lifetime, so you won’t receive a new one each year.

If you’ve lost or damaged your tag, or can’t read the numbers clearly, you can request a replacement. A fee applies for a replacement tag - see the 'fees' tab below for details.

Submit a request

Online

Step 1.Have your details ready

To complete your request, you will need to provide:

  • your name
  • email address
  • pet's name
  • address where the pet is kept

Optionally, if you have the existing tag and can provide the registration number, this will be helpful, along with your pet's microchip number if known.

Step 2.Complete the online form

Request a replacement pet tag

Step 3.Pay the fee

A fee applies - see the 'fees' tab for details. After we receive your request, we will email you an invoice with instructions for how to pay online.

Step 4.Tag is posted

We will send your replacement tag in the mail. Please allow 10 business days for the tag to be produced and sent.

Phone

Step 1.Have your details ready

To complete your request, you will need to provide:

  • your name
  • email address
  • pet's name
  • address where the pet is kept

Optionally, if you have the existing tag and can provide the registration number, this will be helpful, along with your pet's microchip number if known.

Step 2.Call us

Phone 03 9433 3111 and provide your details over the phone.

Step 3.Pay the fee

A fee applies - see the 'fees' tab for details. After we receive your request, we will email you an invoice with instructions for how to pay online.

Step 4.Tag is posted

We will send your replacement tag in the mail. Please allow 10 business days for the tag to be produced and sent.

In person

Step 1.Have your details ready

To complete your request, you will need to provide:

  • your name
  • email address
  • pet's name
  • address where the pet is kept

Optionally, if you have the existing tag and can provide the registration number, this will be helpful, along with your pet's microchip number if known.

Step 2.Visit us

32 Civic Drive
Greensborough VIC 3088

Monday to Friday, 9am to 5pm excluding public holidays. 

Step 3.Pay the fee

A fee applies - see the 'fees' tab for details.

Step 4.Tag is posted

We will send your replacement tag in the mail. Please allow 10 business days for the tag to be produced and sent.

Fees

A fee of $14 applies for a replacement pet tag. This amount is correct as of 1 July 2024.

Contact us

Phone

03 9433 3111

Email

nillumbik@nillumbik.vic.gov.au

Location

32 Civic Drive
Greensborough
3088
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