On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week. Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.
View all holiday opening hours
If you have noticed a maintenance issue or damage to a Council-owned building or facility, you can report it to us online.
If you need to report a building-related matter that requires an immediate response (eg water damage due to rain), please call us:
Follow the process below to report non-urgent requests such as:
To complete the online form, you will need to provide:
Select the option below that best matches your request.
Please note: these links will open in a new tab. If you experience a timeout error, please close the tab and try again.
Let us know about a malfunctioning air conditioner at a Council venue.
Report an air conditioning issue
Let us know about an issue with a light, alarm, fan, power point or other electrical item at a Council venue.
Report an electrical issue
Let us know about an issue with a downpipe, toilet, drain, shower, hot water service or other plumbing item at a Council venue.
Report a plumbing issue
Let us know about an issue with a lock, gate, noticeboard, paint, shelves, pest control or other general issue at a Council venue.
Report a general issue
Our Maintenance Team will assess the risk and safety of the facility. Once the assessment has been completed, the team will rectify the issue and monitor for further issues.