Holiday hours and bin collections

On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week.

Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.

View all holiday opening hours

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Report

If you're aware of a problem or issue that needs to be addressed, you can let us know and we will investigate.

Reporting an urgent matter

For urgent requests that require immediate attention, please call us.

Reporting a non-urgent matter

Select the category below that best matches your request. If you can't find what you are looking for, please contact our Customer Service team.

Animals and pets

Let us know that your pet has died

If your cat or dog has died and they were registered with us, please let us know and we will update our records.

Let us know that your pet has moved out of Nillumbik

If you have moved out of Nillumbik and your cat or dog was registered with us, please let us know and we will update our records.

Report a barking dog

Find out how to deal with a barking dog in Nillumbik, including how to make a complaint about a barking dog.

Report a dead or injured animal

Find out what to do if you see an injured or dead animal.

Request a replacement pet tag

Our registration tags are designed to last a lifetime, so you won’t receive a new one each year. If you’ve lost or damaged your tag or can’t read the numbers clearly, you can request a replacement.

Update contact details for pet registration

If your cat or dog is registered with us, you need to let us know if your contact details (address, email or phone) change.

View all pets and farm animals information >

Bins, waste and recycling

Report a bin not emptied

If your bin was not emptied, you can report it and request a collection.

Report a broken bin

If your bin has been damaged or is broken, you can request for it to be repaired or replaced.

Report a missing or stolen bin

If your bin has gone missing or has been stolen, you can request a replacement bin.

Report litter and dumped waste

Report waste that has been dumped on land owned or managed by Council.

Return an additional bin

If you have an additional bin that you no longer need or want, you can let us know and we'll pick it up.

View all waste, bins and recycling information >

Buildings and facilities

Make a complaint about building work

If you're experiencing problems with defective building work, Council may be able to investigate. Find out how we can help.

Report a footpath or trail issue

If you have noticed a maintenance or safety issue relating to a footpath or trail in Nillumbik, you can report it online.

Report a street light issue

Find out what to do if you see a fault or damage to a street light or lighting in a public place.

Report a tree issue

If you would like to bring Council's attention to a tree issue that is not urgent, you can let us know via an online request form.

Report an issue at a Council facility

Report damage or request maintenance to Council-owned buildings such public toilet plumbing issues, building damage, broken door locks, smashed glass or faulty lighting.

Report damage to a bus shelter

Report an issue with a bus shelter such as structural damage or a smashed window.

Report graffiti

If you are aware of graffiti that appears in a public space, you can report it to us and we'll arrange for it to be cleaned.

Child safety

Anyone can make a report about alleged abuse, harm or neglect of a child under 18 years by a staff member or someone who works on behalf of Nillumbik Shire Council. Complaints about a Council facility or program that pose risks to children’s health and safety can also be reported.

Report a child safety concern

Anyone can make a complaint about alleged abuse, harm or neglect of a child under 18 years by a staff member or someone who works on behalf of Nillumbik Shire Council via this online reporting form.

If a child or young person is in immediate danger, call Victoria Police on 000 (triple zero). Find out more about child safety and wellbeing at Nillumbik.

Local laws and amenity

Lodge a petition

Individuals and groups may lodge a petition to Council to request action or ask that action not be taken in relation to a matter.

Make a complaint about odour or smoke

We can accept complaints about offensive odours from residential areas, events and small businesses, and excessive smoke from residential wood heaters. Find out more and submit your complaint online.

Report an abandoned trolley

If you are aware of a shopping trolley that has been abandoned, you can report it to the relevant retailer for collection.

Report an illegally parked or abandoned vehicle

If you are aware of a vehicle that has been abandoned or is parked illegally, you can report it to us and we will investigate.

Report an unsightly property

If you become aware of a property that is unsightly, you can report it to Council and we will investigate.

Report damage to a bus shelter

Report an issue with a bus shelter such as structural damage or a smashed window.

Report graffiti

If you are aware of graffiti that appears in a public space, you can report it to us and we'll arrange for it to be cleaned.

Report illegal signage

If you see a sign that is dangerous or illegal, you can report it and we will investigate.

Report litter and dumped waste

Report waste that has been dumped on land owned or managed by Council.

Report possible illegal burning

You can report burning off to Council if you think it may be occurring illegally.

Parking, cars and transport

Report a traffic issue

If you know of a traffic or road safety issue in Nillumbik, you can let us know.

Report an illegally parked or abandoned vehicle

If you are aware of a vehicle that has been abandoned or is parked illegally, you can report it to us and we will investigate.

Report damage to a bus shelter

Report an issue with a bus shelter such as structural damage or a smashed window.

Planning

Make an objection or submission to a planning application

Object to or comment on a planning application that may affect you. Due dates, what to submit in writing.

Respond to a request for further information

Missing details or a need to clarify – what to do if we ask for further information. What happens if you don’t meet the deadline.

View all planning information >

Public health and safety

Make a complaint about a smoke-free area

If you have concerns about a smoke-free area and the premises is located within Nillumbik, please use this form to report the issue.

Make a complaint about food contamination

If you have purchased contaminated food such as finding a foreign object, and the food premises is located within Nillumbik, please use this form to report the issue.

Make a complaint about food hygiene or cleanliness

If you have concerns about the cleanliness of a food premises or poor food hygiene practices, and the premises is located within Nillumbik, please use this form to report the issue.

Make a complaint about noise

We can accept complaints about most residential, commercial and construction noise. Find out more and submit your complaint online.

Make a complaint about odour or smoke

We can accept complaints about offensive odours from residential areas, events and small businesses, and excessive smoke from residential wood heaters. Find out more and submit your complaint online.

Make a complaint about suspected food poisoning

If you have concerns about suspected food poisoning and the premises is located within Nillumbik, please use this form to report the issue.

Make a complaint about tobacco sales to a minor

If you have concerns about tobacco sales to a minor and the premises is located within Nillumbik, please use this form to report the issue.

Report possible illegal burning

You can report burning off to Council if you think it may be occurring illegally.

Rates and property information

Notify Council of a change in property ownership details

If you have recently bought a property, you are responsible for notifying us about the change in property ownership.

Update your address or contact details for rates

If your postal address has changed, you will need to let us know so that we can send your rates notice to you.

View all rates information >

Roads, drains and paths

Report a dead or injured animal

Find out what to do if you see an injured or dead animal.

Report a drainage issue

If you have noticed a maintenance or safety issue relating to a drain in Nillumbik such as a blocked or damaged drain or missing pit lid, you can report it online.

Report a footpath or trail issue

If you have noticed a maintenance or safety issue relating to a footpath or trail in Nillumbik, you can report it online.

Report a road issue

If you have noticed a maintenance or safety issue relating to a road in Nillumbik that Council maintains, you can report it online.

Report a street light issue

Find out what to do if you see a fault or damage to a street light or lighting in a public place.

Report a traffic issue

If you know of a traffic or road safety issue in Nillumbik, you can let us know.

Request a street tree on your nature strip

Help us grow a greener Nillumbik by requesting a tree for your nature strip.

View all roads, drains and paths information >

Swimming pools and spas

Lodge a pool or spa compliance or noncompliance certificate

After your pool or spa has been registered and inspected, you will receive a Certificate of Barrier Compliance. Upload your certificate here.

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Holiday hours and bin collections

Report

Reporting an urgent matter

Reporting a non-urgent matter

Animals and pets

Let us know that your pet has died

Let us know that your pet has moved out of Nillumbik

Report a barking dog

Report a dead or injured animal

Request a replacement pet tag

Update contact details for pet registration

Bins, waste and recycling

Report a bin not emptied

Report a broken bin

Report a missing or stolen bin

Report litter and dumped waste

Return an additional bin

Buildings and facilities

Make a complaint about building work

Report a footpath or trail issue

Report a street light issue

Report a tree issue

Report an issue at a Council facility

Report damage to a bus shelter

Report graffiti

Child safety

Report a child safety concern

Local laws and amenity

Lodge a petition

Make a complaint about odour or smoke

Report an abandoned trolley

Report an illegally parked or abandoned vehicle

Report an unsightly property

Report damage to a bus shelter

Report graffiti

Report illegal signage

Report litter and dumped waste

Report possible illegal burning

Parking, cars and transport

Report a traffic issue

Report an illegally parked or abandoned vehicle

Report damage to a bus shelter

Planning

Make an objection or submission to a planning application

Respond to a request for further information

Public health and safety

Make a complaint about a smoke-free area

Make a complaint about food contamination

Make a complaint about food hygiene or cleanliness

Make a complaint about noise

Make a complaint about odour or smoke

Make a complaint about suspected food poisoning

Make a complaint about tobacco sales to a minor

Report possible illegal burning

Rates and property information

Notify Council of a change in property ownership details

Update your address or contact details for rates

Roads, drains and paths

Report a dead or injured animal

Report a drainage issue

Report a footpath or trail issue

Report a road issue

Report a street light issue

Report a traffic issue

Request a street tree on your nature strip

Swimming pools and spas

Lodge a pool or spa compliance or noncompliance certificate

Trees and parks

Report a footpath or trail issue

Report a street light issue

Report a tree issue

Report litter and dumped waste

Request a street tree on your nature strip