Holiday hours and bin collections

On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week.
Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.

View all holiday opening hours

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Other construction-related applications

Report and consent (dispensation)

Apply for report and consent for a siting variation, building on flood-prone land, building over an easement, hoarding and more.

Asset protection

If you are doing any work that requires a building permit, including demolition, you must obtain an asset protection permit before you start work. These permits enable us to protect public assets and infrastructure.

Property information and certificates

Request copies of building and property information and plans, infrastructure information, Bushfire Attack Level reports, legal point of discharge and occupancy permits.

Working in the road reserve

Find out what's required if you want to do works in the road reserve - what type of permission you need to seek, additional plans and permits you may need to apply for and conditions you will need to meet.

Protecting neighbouring properties

Owners must protect adjoining properties from potential damage from any building work. If your building work is close to or beside your neighbours' property, you may need to carry out protection work.

Make a building or infrastructure payment

If you need to make a payment related to a building or infrastructure application or request, you can pay online.