On Wednesday 25 December and Wednesday 1 January, bins will not be collected. Instead, bins will be collected the following day and one day later for the rest of the week. Our customer service desk will be closed from 25 December to 5 January, however our call centre will only be closed on public holidays.
View all holiday opening hours
The period covered by a building permit depends on the work being done.
If you are unable to commence or complete works within the timeframe specified on your building permit, you must apply for an extension of time before the permit expires.
If you lodge an extension of time letter after the permit has lapsed, you will be required to apply for a new building permit. This will entail the submission of all documentation including payment of all fees.
As part of the online application you will need to provide:
Request an extension of time >
The fee associated with this extension of time request is $400. This amount is correct as of 1 July 2024.
After your request is received and reviewed, an invoice will be generated and emailed to you. This email will contain instructions on how to pay.