Social Media Guidelines

Nillumbik Shire Council uses social media to engage and keep the community up to date with the latest news and upcoming events in Nillumbik. We welcome and encourage your feedback and look forward to your comments, stories and experiences.

Monitoring

Content posted on Nillumbik Shire Council’s social media accounts are monitored during business hours of 8.30am to 5pm Monday to Friday (excluding public holidays). We aim to respond to general posts within 24 hours and within two days for more complex issues. If posts relate to personal or complex issues, we will request to continue communicating offline with the person making the post. If you have an urgent enquiry, please call Council on 9433 3111.

Etiquette

Nillumbik Shire Council reserves the right to moderate and delete comments that:

  • are knowingly false, factually inaccurate, or mischievous complaints/statements
  • are misleading, obscene, off-topic, sexist, racist, discriminatory in nature or spam
  • are overly promotional or commercial in nature
  • are unlawful or incite others to break the law
  • include links to closed groups or communities
  • are defamatory or harassing of our employees, volunteers or the participants in our channels
  • may compromise the safety or security of the public
  • are repetitive posts copied and pasted or duplicated by single or multiple users
  • are otherwise inappropriate or as determined by Nillumbik Shire Council.

Account suspensions are at the sole discretion of Nillumbik Shire Council.

Any person actively using these sites is implicitly agreeing to these rules regardless of whether they have been read or not.

Posts that ignore these guidelines will be removed and continual breaches will be reported. Please note that the comments expressed by the public on this site do not reflect the opinions and position of Nillumbik Shire Council or its staff and Councillors. If you are unhappy about anything that you see anywhere on our site, contact us.

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