Book a hard waste collection

Step 1.Understand the size limits

You can leave out up to two cubic metres which is:

1 metre wide x 1 metre high x 2 metres long.  

Two cubic metres is equivalent to:

• two double mattresses, or
• one double mattress and an additional one cubic metre of material, or
• one stove, one fridge, two paint tins, or
• one stove, one chair, one roll of carpet, or
• one fridge, one chair, 10 pieces of bundled and tied timber

Step 2.Check your items can be collected

These items can be collected:

• carpet rolled and tied - a maximum of one roll no longer than 1.5 metres and able to be lifted by two people
• crockery
• empty and clean paint tins with the lids off
• household appliances such as refrigerators with doors removed, stoves, washing machines, dishwashers
• electrical appliances
• household furniture
• mattress or mattress base - a maximum of two
• old tins, scrap iron and other waste metal
• sheet glass and mirror wrapped in several layers of strong paper and taped - this must be marked ‘GLASS’
• tools, mowers and small car parts
• up to 10 pieces of timber neatly tied and less than 1.5 metres in length

These items cannot be collected:

• batteries of any type
• bricks, concrete, stone
• clay, sand, soil
• fence panels
• gas bottles
• green waste
• hazardous waste including asbestos
• household garbage
• liquids including paint, oil, garden sprays, chemicals
• renovation material, building waste and cement sheeting
• tyres
• waste from commercial and industrial premises\

Step 3.Proceed to book

If you are ready to book a collection, click on the 'Online' tab above to proceed.

Step 1.Complete the online form

Request a hard waste collection

Please note that this booking system is not administered by Council. If you have any issues with the online form, please contact WM Waste Management Services.

Step 2.Receive an email confirming the collection date

Within two business days, WM Waste Management Services will email you with information about leaving out your hard waste items and the collection date.

Step 3.Get an information pack in the mail

WM Waste Management Services will post out:

• a hard waste brochure explaining what items can be collected
• a 'booked hard waste collection' sticker to put on your hard waste.

Step 1.Call WM Waste Management Services

WM Waste Management Services
Phone: 03 9433 3512

Monday to Friday, 8.00am to 5.00pm

Step 2.Confirm the collection date

WM Waste Management Services will provide you with information about leaving out your hard waste items and the collection date.

Step 3.Get an information pack in the mail

WM Waste Management Services will post out:

• a hard waste brochure explaining what items can be collected
• a 'booked hard waste collection' sticker to put on your hard waste.